Intensity Casino Privacy Policy

At Intensity Casino, we are committed to protecting your personal information and ensuring your privacy is respected at all times. This Privacy Policy explains how we collect, use, store, and protect your personal data when you access our platform at intensityaus.com, use the IntensityAus App, or engage with any of our services. By registering an account or continuing to use our website, you acknowledge that you have read and understood this policy. We encourage you to review it carefully and contact us via LiveChat if you have any questions.

Who We Are

We operate under MK Group (MK Gaming Group), and our platform is licensed by PAGCOR — the Philippine Amusement and Gaming Corporation. Our RNG systems are independently certified by eCOGRA, and we apply platform-wide 256-bit SSL encryption to protect all data transmitted between you and Intensity Casino. We are part of a group that includes sister brands such as EQ9, eMAX7, and U2Win. Our primary market is Australia, and we offer services in English and Chinese.

Information We Collect

When you register and interact with Intensity Casino, we may collect the following categories of personal information:

Registration and Identity Data

Your full name, date of birth, and contact details
Username, password, and account credentials used at Intensity Casino login
Government-issued identification documents required for KYC verification
Your country of residence and preferred currency (AUD or USDT)

Financial and Transaction Data

Payment method details — including Visa, Mastercard, PayID, Osko, Apple Pay, Google Pay, Neteller, Skrill, and Tether (USDT)
Deposit and withdrawal history, transaction amounts, and timestamps
Bonus claims, including those submitted via LiveChat PM (such as the New Player Free AUD 66.33)
Referral and commission activity linked to your account

Technical and Usage Data

IP address, device type, browser type, and operating system
Session data, login timestamps, and navigation behaviour across our desktop and mobile platforms
App usage data collected through the downloadable IntensityAus App
Interaction data from LiveChat, Telegram, and Facebook support channels

How We Use Your Information

We use the personal data we collect for the following purposes:

To verify your identity and comply with KYC requirements before processing withdrawals
To manage your account, process transactions, and apply bonuses, including VIP Tier Rewards, Wheel of Fortune spins, and Daily Check-In rewards
To provide 24/7 customer support through LiveChat, Telegram, and Facebook
To administer our VIP Program across six tiers: Bronze, Silver, Gold, Gold Plus, Platinum, and Diamond
To send promotional communications about bonuses, including Time Slot Bonuses, Daily Mission Bonuses, and limited-time offers — only where you have consented
To detect and prevent fraud, money laundering, and other unlawful activity
To comply with our obligations under applicable gaming regulations and our PAGCOR licence
To improve our platform, games, and overall user experience

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity — processing required to fulfil our obligations to you as a registered player at Intensity Casino
Legal obligation — compliance with gaming regulations, AML requirements, and PAGCOR licensing conditions
Legitimate interests — fraud prevention, platform security, and improving our services
Consent — where you have explicitly agreed to receive marketing communications or promotional offers

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

Payment processors and financial institutions necessary to facilitate deposits and withdrawals
Identity verification and KYC service providers
Game providers integrated into our platform, such as Pragmatic Play, Playtech, Aristocrat, and others
Sports betting operators M8BET and SBOBET, through which we provide our sportsbook
Live dealer providers, including DreamGaming, Sexy Baccarat, Big Gaming, and CT855
Regulatory bodies and law enforcement agencies where required by law
Other entities within the MK Gaming Group, where operationally necessary

All third parties we work with are contractually required to handle your data securely and only for the purposes we specify.

Data Security

We take the security of your personal information seriously. Our platform applies 256-bit SSL encryption across all connections, and player funds are held in segregated accounts isolated from our operational finances. We conduct regular security audits and maintain strict internal access controls. While we implement robust measures to protect your data, no online platform can guarantee absolute security, and you should take steps to protect your own account credentials when using the Intensity Casino Australia login or the IntensityAus App.

Your Rights

As a user of Intensity Casino Online, you have the following rights regarding your personal data:

Right of access — you may request a copy of the personal data we hold about you
Right to rectification — you may request correction of inaccurate or incomplete information
Right to erasure — in certain circumstances, you may request that we delete your personal data
Right to restriction — you may ask us to limit how we use your data in specific situations
Right to withdraw consent — where processing is based on consent, you may withdraw it at any time without affecting prior processing
Right to object — you may object to processing based on legitimate interests in certain circumstances

To exercise any of these rights, please contact us through the LiveChat widget available on our website or via Telegram. We will respond to all valid requests within a reasonable timeframe.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, remember your preferences, and analyse how our services are used. This includes session cookies necessary for Intensity Casino login functionality, as well as analytics cookies that help us understand user behaviour across desktop and the IntensityAus App. You may manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our platform.

Retention of Data

We retain your personal data for as long as your account remains active and for a period thereafter as required by law or our regulatory obligations under our PAGCOR licence. Financial records and transaction data are typically retained for a minimum of five years in accordance with anti-money laundering requirements. When data is no longer required, we securely delete or anonymise it.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make significant changes, we will notify you through the platform or via our support channels. We encourage you to review this page periodically. Your continued use of Intensity Casino Online after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please reach out to our support team. We are available 24/7 through LiveChat on the website, via our Telegram channel, or through our Facebook page. At Intensity Casino, we are always here to assist you and address any privacy-related concerns you may have.

Content updated: July 21, 2026