Intensity Casino Terms and Conditions

Welcome to Intensity Casino. By accessing or using our platform at intensityaus.com, you agree to be bound by these Terms and Conditions. We strongly encourage you to read this document carefully before registering an account, making a deposit, or participating in any of our games or promotions. At Intensity Casino, we are committed to providing a transparent, secure, and fair gaming environment for all our players in Australia and beyond.

1. Acceptance of Terms

By completing the registration process and creating an account with Intensity Casino, you confirm that you have read, understood, and accepted these Terms and Conditions in full. If you do not agree with any part of these terms, we ask that you refrain from using our services. We reserve the right to update or modify these terms at any time, and continued use of our platform following any changes constitutes your acceptance of the revised terms.

2. Eligibility and Registration

To use our services at Intensity Casino, you must meet the following eligibility criteria:

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
You must reside in a jurisdiction where online gambling is permitted
You must not be on any self-exclusion list or prohibited from gambling
You may hold only one account with Intensity Casino — duplicate accounts are strictly prohibited
You must provide accurate and truthful information during the registration process

We reserve the right to request identity verification at any time. At Intensity Casino, we operate under a licence issued by PAGCOR — the Philippine Amusement and Gaming Corporation — and our Random Number Generator (RNG) is independently certified by eCOGRA, ensuring fair play across all our games.

3. Account Security and Responsibility

When you sign up with Intensity Casino, you are solely responsible for maintaining the confidentiality of your login credentials. You must not share your account details with any third party. We strongly recommend that you use a unique password for your Intensity Casino login to protect your account at all times. If you suspect any unauthorised access, please contact our 24/7 support team via LiveChat immediately.

4. KYC and Verification

As part of our compliance obligations, we require all players to complete a Know Your Customer (KYC) verification process before processing their first withdrawal. At Intensity Casino, we protect your funds using 256-bit SSL encryption, and all player funds are held in segregated accounts separate from our operational funds. Our VIP fast-track approval system can reduce withdrawal processing time to as little as 30 minutes for eligible players.

Documents we may request include:

Government-issued photo identification (passport, driver's licence)
Proof of address (utility bill, bank statement dated within 3 months)
Payment method verification (front of card, e-wallet screenshot)

5. Deposits and Withdrawals

At Intensity Casino, we accept the following deposit methods: Osko, PayID, Visa, Mastercard, Apple Pay, Google Pay, Neteller, Skrill, and Tether (USDT). All transactions are processed in Australian Dollars (AUD) or equivalent cryptocurrency. We do not charge any transaction fees on deposits or withdrawals.

Our withdrawal policy includes the following key terms:

We process withdrawals as fast as 3 minutes via our 24-hour withdrawal channel
We maintain an average payout rate of 97.5%
We impose no daily withdrawal limits and no hidden fees
Withdrawals are available via bank transfer, e-wallets, and crypto
KYC verification must be completed before your first withdrawal is processed

6. Bonuses and Promotions

Intensity Casino offers a wide range of promotions, including a New Player Free AUD 66.33 bonus (claimed via LiveChat PM), a 50% Welcome Bonus for slots, a 50% Welcome Bonus for live games, and ongoing daily promotions. Our Intensity Casino bonus offers and promo codes are subject to individual terms and wagering requirements that will be clearly stated at the time of the offer.

General bonus conditions at Intensity Casino include:

All bonuses must be claimed in accordance with the specific promotion's instructions
The New Player bonus at Intensity Casino is claimed exclusively through a LiveChat private message
We reserve the right to withdraw, modify, or cancel any bonus or promotion at any time
Bonus abuse, including creating multiple accounts to claim bonuses, will result in immediate account suspension
Daily Mission Bonuses range from AUD 2.88 to AUD 88.88 and are subject to availability
Time Slot Bonuses are available at set windows: 2:00AM, 8:00AM, 12:00PM, 4:00PM, and 8:00PM

7. VIP Program and Loyalty Rewards

At Intensity Casino, we reward loyal players through our six-tier VIP Program: Bronze, Silver, Gold, Gold Plus, Platinum, and Diamond. Each tier unlocks a Daily Tier Reward and access to exclusive bonuses including a Lucky Wheel Bonus, Birthday Bonus, Weekly VIP Bonus, VIP Upgrade Bonus, and daily free spins. Our Wheel of Fortune grants one spin ticket per AUD 30 top-up, and our My Lucky Number promotion offers one free ticket per AUD 30 deposit, drawn every Saturday with a maximum payout of AUD 600.

Our referral programme allows you to earn a 5% commission on your downline's losses, and our affiliate programme offers commission of up to 40%. We reserve the right to modify VIP tier requirements and associated rewards at our discretion.

8. Responsible Gambling

We at Intensity Casino are committed to promoting responsible gambling. We provide tools and resources to help you manage your gaming activity. If you feel that your gambling is becoming problematic, we encourage you to use our self-exclusion options and contact our support team for assistance. Intensity Casino strictly prohibits gambling by minors, and we actively monitor accounts for signs of problem gambling behaviour.

9. Prohibited Activities

When using our services, the following activities are strictly prohibited:

Fraudulent use of payment methods or chargebacks
Creating multiple accounts or using another person's account
Colluding with other players or exploiting software vulnerabilities
Using automated software, bots, or artificial intelligence to gain an unfair advantage
Money laundering or any other illegal financial activity

10. Intellectual Property

All content on the Intensity Casino website and app — including text, graphics, logos, software, and game content — is the property of MK Group (MK Gaming Group) or its licensors. You may not reproduce, distribute, or create derivative works from any of our content without our prior written consent. Our platform is operated by MK Group, whose sister brands include EQ9, eMAX7, and U2Win.

11. Limitation of Liability

We at Intensity Casino strive to ensure uninterrupted access to our services; however, we do not guarantee that our platform will be free from errors, interruptions, or technical issues. We shall not be liable for any loss or damage arising from your use of our services, including but not limited to loss of winnings due to technical failure, beyond the extent permitted by applicable law.

12. Governing Law and Disputes

These Terms and Conditions are governed by the laws applicable to our operating licence under PAGCOR. Any disputes arising from your use of Intensity Casino services should first be directed to our customer support team via LiveChat, Telegram, or Facebook. We will make every reasonable effort to resolve disputes promptly and fairly.

13. Contact Us

If you have any questions regarding these Terms and Conditions, please reach out to our team. We at Intensity Casino offer 24/7 customer support through LiveChat (accessible via the bottom navigation bar and chat widget), Telegram, and Facebook. Our support team is available to assist you with account queries, bonus claims, and any other concerns you may have.

These Terms and Conditions were established by Intensity Casino as operated by MK Group and apply to all users of our platform, including users of the IntensityAus App available for download. We thank you for choosing Intensity Casino and look forward to providing you with a safe and enjoyable gaming experience.

Content updated: July 21, 2026